FAQ
How can I order?
Choose your product, select add to cart, then buy it, then put your billing information, name address, phone number and proceed to buy.
What payment methods do we accept?
We accept all major credit cards through our merchant service provider
- Visa
- Mastercard
- Amex
- PAYPAL
- Discover.
Do you ship worldwide?
Yes! Shipping cost for international orders is calculated at checkout.
How long will it take to receive my order?
Handling time:1-2 Days
Transit time: 3-4 Days
Delays may occur due to Holidays and/or any unforeseen events such as floods or typhoons. Please do note as well that custom inspections can be a factor during shipment.
What are your shipping costs?
Domestic orders (not including the Western United States)
- 0lb–1lb = $7.90
- 1lb+ = $9.90
Domestic orders in Western United States
- 0lb–1lb = $9.90
- 1lb+ = $11.90
Can I get a tracking number?
Yes, of course! All orders include tracking after the order is processed. Email: hola@lata.shop with your order number if you are missing a tracking number and we will send you one at our soonest convenience.
Can I return my product?
Of course! We have 30 days of exchange period.
Is it possible to cancel my order?
Please email hola@lata.shop for all change or cancellation inquiries. Make sure to include your full name and order number.
If your order has already been dispatched, we are not able to cancel the order. You are still able to refund upon arrival.
How do I cancel my Discovery Box subscription?
We’ll be sad to see you go!
If you still wish to cancel your subscription, just follow these steps:
- Navigate to https://lata.shop/account and log in into your Account (*)
- Click on "Subscriptions" in the top navigation menu
- Click on "Manage this subscription"
- Scroll to the bottom on the page and click "Cancel Subscription"
(*) If you have not created an account with us before, you can use the following link to do so: https://lata.shop/tools/recurring/get-subscription-access
Should I pay to return my product?
No. Return & Refund is free.
Have another question?
Please contact us via the contact us page and our customer service.
Contact Us
If we have not answered all of your questions in this customer service section, please contact us:
Name Of Organization: Lata
Business Address:
395 Ocean Ave, 4B, Brooklyn, NY, 11226
Email us: hola@lata.shop
Working Time: Mon-Fri, 9 am-5 pm EST